Shipping policy

Shipping Policy for VENATO

Thank you for choosing VENATO. This Shipping Policy outlines our shipping procedures to ensure a smooth shopping experience for you.

1. Processing Time:

  • Orders are typically processed within 3 to 5 business days after payment confirmation.
  • Customized or personalized items may require additional processing time.

2. Shipping Methods:

  • Enjoy free standard shipping on all orders shipped within the United States.
  • Shipping costs outside of the United States are calculated based on the weight of your order and the selected shipping method.

3. Shipping Destinations:

  • We currently ship to the United States, Canada, and the United Kingdom.

4. Order Tracking:

  • Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track your order by entering the provided tracking number on our website or the carrier's tracking portal.

5. Shipping Delays:

  • While we strive to meet estimated delivery times, please note that unforeseen circumstances such as customs delays or carrier issues may affect delivery times.
  • We appreciate your understanding in such situations.

6. Customs and Import Taxes:

  • Customers are responsible for any customs or import taxes that may apply to their order.
  • VENATO is not responsible for delays due to customs processes.

7. Lost or Stolen Packages:

  • VENATO is not responsible for lost or stolen packages. Please ensure that the shipping address provided is secure and accurate.

8. Shipping Restrictions:

  • Some items may have shipping restrictions or cannot be shipped to certain locations. Any restrictions will be noted on the product page.

9. In-Store Pickup:

  • We currently do/do not offer in-store pickup. 

10. Contact Information: - If you have any questions about our Shipping Policy, please contact us at venatojewellery@gmail.com.

Thank you for choosing VENATO!