Refund policy

Return and Refund Policy for VENATO

Thank you for shopping at VENATO. We appreciate your trust and are committed to providing you with a satisfying shopping experience. Please read the following policies carefully regarding returns and refunds:

Returns:

  1. 30-Day Return Policy: We gladly accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging.

  2. How to Initiate a Return: To initiate a return, please contact our customer service team at venatojewellery@gmail.com with your order number and details of the item you wish to return. We will provide you with further instructions and a return authorization if applicable.

  3. Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure your return is received safely. VENATO is not responsible for lost or damaged returns.

Refunds:

  1. Refund Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3 to 5 business days.

  2. Exclusions: Certain items are non-returnable, including personalized/customized items and items not in their original condition.

Exchanges:

  1. Exchange Policy: We understand that sometimes you may need a different item, color, or size. We offer exchanges within 30 days from the date of purchase. To be eligible for an exchange, your item must be unused, in the same condition as received, and in its original packaging.

  2. How to Initiate an Exchange: To initiate an exchange, please contact our customer service team at venatojewellery@gmail.com with your order number and details of the item you wish to exchange. We will provide you with further instructions and a return authorization if applicable.

  3. Exchange Process: Once your original item is received and inspected, we will process the exchange. If there is a price difference between the exchanged items, we will either refund the difference or provide you with an invoice for the additional amount.

  4. Exchange Shipping: Customers are responsible for the shipping costs associated with exchanging items. We recommend using a trackable shipping service to ensure your exchange is processed smoothly. VENATO is not responsible for lost or damaged exchange shipments.

Important Note: Exchange requests are subject to item availability. If the requested item is out of stock, we will contact you to discuss alternative options.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately at venatojewellery@gmail.com with your order number and clear photos of the issue. We will work with you to replace the item or issue a refund.

Contact Information:

If you have any questions about our return and refund policy, please contact us at venatojewellery@gmail.com

Thank you for choosing VENATO!